Accessible Travel

ASL Interpretation is available located throughout the airport through the LanguageLine service.  Access is available at designated customer service representative booths within the terminal. 

Aira subscribers have free access to Aira services while visiting George Bush Intercontinental Airport (IAH) or William P. Hobby Airport (HOU). For information about Aira, visit the following link: Visual Interpreting – Get Live, On-demand Access to Visual Information (aira.io).

All five terminals at Bush Airport are connected by a pre-security, underground Subway train and a post-security, above-ground Skyway automated people-mover train. Both trains are wheelchair accessible. To learn more about each inter-terminal transportation system, visit the following link: https://www.fly2houston.com/iah/interterminal-transportation 

Hobby Airport operates fully within a single terminal and does not require inter-terminal transportation. 

Accessible parking spaces are available on all levels of terminal parking garages and all ecopark facilities. Ecopark shuttles can accommodate wheelchairs. To learn more about accessible parking and shuttle services, airport guests should call (281) 233-1786.

Airport restrooms are wheelchair accessible. Houston Airports also offers Family Restrooms inside all terminals. Family Restrooms can accommodate companion care

Companion Care restrooms are available at Hobby Airport (HOU).

The Transportation Security Administration (TSA) has established TSA Cares to provide additional assistance during the security screening process to travelers with disabilities, medical conditions, and other special circumstances.  Contact TSA Cares at least 72 hours prior to traveling with questions about screening policies and procedures and what to expect at the security checkpoint.  Contact information and call-in hours for TSA Cares can be found at this link: https://www.tsa.gov/contact-center/form/cares 

Service animals are welcomed at the airport.  Service Animal Relief Areas (SARA) are provided in the sterile area of the terminals. To protect working animals and their handlers, all pets and emotional support animals must be crated at all times while within the terminal.  Pets and emotional support animals may use the SARA. 

Service animal relief areas can be found at the following locations: 

IAH 

• Terminal A, inside (post-security), near Gate A12 
• Terminal B, inside (post-security), near Gate B1, across from The Fruteria 
• Terminal C, inside (post-security), across from Gate C2 
• Terminal D, inside (post-security), across from Gate D6 - Currently closed for renovations. The nearest animal service relief area is by Gate E12. 
• Terminal E, inside (post-security), across from Gate E12 

View IAH SARA map locations 

HOU

• Curbside Level 1 Arrivasl (pre-security)
• Central Concourse Level 2 (post-security), across from Gate 21

View HOU SARA map locations  

The Sunflower Lanyard is an awareness program that encourages customers with non-visible disabilities to discreetly notify staff. Our staff members are trained to assist customers with disabilities. To request a Sunflower Lanyard, prior to your date of travel, send a request that includes your mailing address to: HAS_Accessibility@houstontx.gov. A Sunflower Lanyard can also be requested at the airport at any Houston Airport System information booth.

• METRO buses are accessible. Please click the following link: http://www.ridemetro.org/Pages/Accessibility.aspx  for complete information. Airport-specific METRO bus information can be found at the following link https://www.fly2houston.com/iah/shuttles-buses/  
• Taxis are required to be accessible. Please click the following link: https://www.fly2houston.com/iah/taxis-ride-apps  for airport taxi information. 

Wheelchairs are managed by the airlines, not the airports. Please contact your airline immediately for all special assistance needs.

• IAH Airlines: https://fly2houston.com/iah/airlines
• HOU Airlines: https://fly2houston.com/hou/airlines