Accessible Travel

The Houston Airport System is committed to providing an outstanding experience to travelers with disabilities. This page highlights accessibility related services and facility information that we hope is helpful to travel planning.

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Access Houston Airports App

The new Access Houston Airports app prepares anyone, and especially families raising a child with a developmental disability, for your visit to the airport. Search "Access Houston Airports" to download for free!

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Aira Services for BLV (Blind and Low Vision)

IAH offers Aira subscribers free access to Aira services while traveling through this airport. For more information on Aira, visit www.aira.io.

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Inter-Terminal Connector Trains

Both the pre-security below-ground Subway train and the post-security above-ground Skyway Automated People-Mover are wheelchair accessible.  Additional information about both train systems can be found here.

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Parking

Accessible parking spaces are located on all levels at all airport-owned parking garages as well as at ecopark and ecopark2.  Shuttles from ecopark locations to the airport that accommodate wheelchairs are available.  Customers may call 1-281-233-1786 to inquire about accessible parking and shuttle service.

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Restrooms

Airport restrooms are wheelchair accessible, and family restrooms that accommodate companion care are located throughout the airport.

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Security Screening

The Transportation Security Administration has established TSA Cares to provide additional assistance during the security screening process to travelers with disabilities, medical conditions, and other special circumstances.  Contact TSA Cares at least 72 hours prior to traveling with questions about screening policies and procedures and what to expect at the security checkpoint.  Contact information and call-in hours for TSA Cares can be found here.

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Service Animals

Service animals are welcome at the airport.  Service animal relief areas can be found at the following locations:

  • Terminal B, inside (post-security), near Gate B1, across from The Fruteria
  • Terminal C, inside (post-security), across from Gate C2
  • Terminal D, inside (post-security), across from Gate D6
  • Terminal E, inside (post-security), across from Gate E12

A map of the locations can be found here.

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Transportation
  • METRO buses are accessible. Please click here for complete information. Airport-specific METRO bus information can be found here.
  • Taxis are required to be accessible. Please click here for airport taxi information.
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TTY

TTY telephones are located throughout the airport.  The phones are designated with the TTY symbol and may be found next to the pay telephones.

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Wheelchair Assistance

Wheelchair service is provided by airlines for passengers and should be requested when booking travel.  Airline special assistance pages can be found for each airline here.

ADA Coordinator

Comments or concerns regarding ADA and airport accessibility issues can be directed to the Houston Airport System ADA Coordinator Timothy Joniec at tim.joniec@houstontx.gov.  Information about the City of Houston’s ADA Policy and Grievance Procedure can be found here.