Services Interactive Directions
IAH provides a variety of service-oriented amenities to enhance your travel experience. Stay connected with free Wi-Fi, learn about Houston at our Visitor Information Centers or give your pet a break in the Service Animal Relief Area.
The Houston Airport System is committed to providing an outstanding experience to travelers with disabilities. This page highlights accessibility related services and facility information that we hope is helpful to travel planning.
Automated External Defibrillators for cardiac emergencies are located throughout the Airport. Look for a box or cabinet near an overhead sign with a heart and lightning bolt symbol.
IAH offers three Airport Information Booths.
- Terminal A, baggage claim
- Terminal C, baggage claim
- Terminals D/E, International Arrivals Hall
ATMs are located in all terminals. Fees may apply, depending on your bank’s policy.
- Level 2, Terminal A, Ticketing Lobby
- Level 2, near Gate A7
- Level 2, near Gate A17
- Level 2, Terminal B, Ticketing Lobby
- Level 2, Terminal B, Post-security
- Level 2, near Gate B1
- Pre-Security, Houston Airport Marriott
- Level 2, Terminal C-D Walkway
- Level 2, near Gate C3
- Level 2, near Gate C6
- Level 2, near gate C14
- Level 2, near gate C43
- Level 2, near Gate D12
- Level 1, Terminal E, International Arrivals
- Level 2, Terminal E, Ticketing Lobby
- Level 2, near Gate E1
- Level 2, near Gate E12
Baggage carts are provided in baggage claim and near passenger drop-off areas in each terminal. Designed to conveniently manage heavy or numerous bags, the carts offer a basket for carry-ons and a platform for large bags. A small fee applies.
Forms of payment accepted: cash ($1, $5, $10 bills; coins not accepted), Visa, MasterCard, American Express, Discover, UnionPay, and JCB.
Baggage wrapping stations are provided pre-security, near ticketing in Terminals A and D. The stations are equipped with machines that wrap your baggage with a tamper-resistant plastic film in seconds. There is a fee for the service.
This service is only available at Terminals A & D
Free power stations are available in every terminal.
In addition, Rapid Charger Machines provide charging outlets for most electronic devices and offer USB ports for use with your cable. A small fee applies.
A calm place to pray or meditate, the Airport Interfaith Chapels provide a place of comfort, meditation and worship for the traveling public and the airport community. Open daily, 24 hours.
- Terminal C, near Gates C29 - C33
- Terminal D, near Gate D15
Currency exchange services are located in Terminals B, C, D and E. Exchange rates and fees apply.
IAH provides a variety of service-oriented amenities to enhance your travel experience. Watch a demo video to learn more about the new and improved IVKs.
- Terminal A, baggage claim
- Terminal A, near gate A1
- Terminal A, near gate A7
- Terminal A, near gate A17
- Terminal B, baggage claim
- Terminal B, near gate B76
- Terminal C, baggage claim
- Terminal C, near gate C1
- Terminal C, security checkpoint
- Terminal C, near gate C34
- Terminal D, near gate D14
- Terminal D/E, near the Skyway
- Terminal E, security checkpoint
- Terminal E, international arrivals
IAH offers private nursing rooms for traveling mothers.
- Terminal A, between gate A1 and The Breakfast Klub
- Terminal A, near gate A17
- Terminal B, near gate B21
- Terminal C, near gate C34
- Terminal C, across from gate C4
- Terminal C, inside the women's restroom, across from gate C4
- Terminal D, across from gates D15 and D16
- Terminal E, near gate E11
Most restrooms also offer baby changing tables, including women’s, men’s, and family restrooms.
For detailed information about lost items, please visit IAH's Lost & Found page.
A U.S. mailbox can be found on the Terminal A departures level by the ATM and women's restroom
MailSafe Express provides delivery services for items prohibited at TSA checkpoints. You choose the destination, swipe a credit card, and the item is delivered in approximately one week. TSA personnel assist with item placement in the receiving kiosk.
A nursery with baby crib and rocking chair is available at Terminal D (next to the Chapel, between the KLM Crown Lounge and the British Airways Lounge, opposite gates D15-16). The Terminal D nursery also has a private restroom.
Service animals are welcome at the airport. Service animal relief areas can be found at the following locations:
- Terminal A, inside (post-security), near Gate A12
- Terminal B, inside (post-security), near Gate B1, across from The Fruteria
- Terminal C, inside (post-security), across from Gate C2
- Terminal D, inside (post-security), across from Gate D12
- Terminal E, inside (post-security), across from Gate E12
Clubrooms at IAH with showers:
The Centurion Lounge by American Express, Terminal D, mezzanine level
- Complimentary access for American Express Platinum® Card and Centurion® Members
Nearby hotels may have day rooms and/or gym facilities with showers, available for a special rate. Please check the IAH hotel listing here.
Minute Suites, Terminal C, Gate C14
- Minute Suites offers travelers a private retreat post-security to nap, relax, shower, work & more.
Due to Covid-19, American, Delta and United Airlines have suspended skycap services until further notice
Airlines often offer skycap services for baggage assistance at curbside, in the ticketing lobby, and in baggage claim.
| Departure Terminal |
Airline | Daily Hours of Operation |
|
A |
American | 3:00AM - 7:00PM |
| A | Delta | 5:00AM - 9:00PM |
| B | United |
4:45AM - 9:00PM |
| C | United |
3:45AM - 10:15PM |
| D | various* |
4:00AM - 10:30PM |
*Terminal D skycap services are offered in the ticketing lobby by international airlines based on flight departure times.
IAH is designated as a smoke-free facility by city ordinance. Smoking areas are offered outside each terminal at least 25 feet away from exit doors.
- Terminal A, Level 1, north side, Door A-113 near Private Cars Pick-Up
- Terminal A, Level 2, east side, both north and south of entrance
- Terminal B, Level 1, south side near Taxis Pick-Up
- Terminal B, Level 2, east side, both north and south of entrance
- Terminal C, Level 1, south side, Door C-105 near Shuttles and Buses Pick-Up
- Terminal C, Level 2, east side, both north and south of entrance
- Terminal D, Level 1 (Ticketing) west and east of entrance
- Terminal E, Level 1, northwest of terminal exit, Door E-101 near Hotel Shuttles Pick-Up
IAH offers sales tax rebate services for qualifying departing international passengers in Terminals D and E, pre-security. Please see TaxFree Shopping for more information.
Terminal D
Hours: 9 a.m. - 10 p.m., daily
Terminal E
Hours: 9 a.m.- 9 p.m., daily
The USO is a perfect place for members of the U.S. military and their families to relax before, between, and after flights. Televisions, computers and snacks are available.
- Open daily, 10:00 a.m. - 06:00 p.m.
- Terminal D, near Gate D8
Vending machines offering drinks and snacks are located at every Subway station in Terminals A, B, C and D/E. There also are machines in the Terminal E international arrivals hall, at the opposite end from arrivals.
Fill your water bottle at one of the free filling stations located throughout the terminals. The stations feature touch-sensitive dispensers.
Wheelchair service is provided through your airline. Request a wheelchair or electric cart service from your airline in advance or at the ticket counter.
Each terminal (including the parking garages) at IAH features Free Airport Wi-Fi.
1. Click the Wi-Fi icon on your device.
2. Select "Free Airport WIFI" from the list of SSID network options.
3. The Airport's Wi-Fi splash page will open automatically.
4. Agree to the terms and click “submit.”
5. You are now connected.
Wi-Fi help desk: 1-844-831-0999