HOUSTON—Travelers at George Bush Intercontinental Airport (IAH) will see major improvements starting February 24 when the new Terminal E Ticketing Lobby opens—just in time for Spring Break. This state-of-the-art facility, temporarily exclusive to United Airlines passengers, streamlines check-in and restores the Terminal E TSA and the terminal's Departures Curb.

What’s Changing?

• United Airlines passengers flying from Terminal E will no longer need to check in at Terminal C.
• 10 TSA security lanes make screening faster and more convenient 
• A new 11-lane Departures Curb restores drop-off access at Terminal E for the first time since 2021.

"This is a big win for travelers," said Jim Szczesniak, director of aviation for Houston Airports. "Passengers flying out of Terminal E will now have more space, faster security and a better check-in experience. This opening also helps relieve congestion at Terminal C, improving the passenger experience at Bush Airport."

In August 2021, Houston Airports closed the old Terminal E Ticketing Lobby. That closure required United Airlines passengers flying out of Terminal E gates to check-in with the airline at Terminal C and then take the Skyway to Terminal E. The new Terminal E Ticketing Lobby restores the efficient and intuitive check-in process for flights out of Terminal E gates.

What’s Next?

Later this year, the Terminal E Ticketing Lobby will evolve into the new International Central Processor (ICP)

• Foreign flag carriers will relocate from the Terminal D Ticketing Lobby.
• TSA screening expands to 17 lanes with next-gen security technology.
• A new baggage handling system and concessions will open.

The ICP will replace both the old Terminal E Ticketing Lobby and the current Terminal D Ticketing Lobby, simplifying international departures and arrivals into one seamless, functional, intuitive experience. 

ICP By the Numbers

• 325,000 sq. ft. – Three times the size of the NRG Stadium floor.
• 21 million bags are able to be processed annually via the advanced baggage system.
• 3,500 vehicles can be accommodated during each peak hour on the Departures Curb.

“This is the kind of improvement Houston travelers deserve, and I expect Houston Airports to continue delivering. Expanding security lanes, improving check-in and reducing congestion are steps in the right direction—but our job isn’t done,” said Mayor John Whitmire. “I know Houston Airports will continue to prioritize the highest standards of efficiency, safety and customer service.”

Spring Break Travel Surge

With 1.8 million passengers expected at IAH between March 6 and March 17, the Terminal E Ticketing Lobby is opening at the perfect time. This also comes ahead of two major new flights:

• ZIPAIR to Tokyo-Narita (March)
• United Airlines to Puerto Escondido, Mexico (April)

Flying United from IAH?

Check your flight details and use the United app to confirm your check-in location before heading to the airport.

“We’re excited about the opening of the new Terminal E Ticketing Lobby at IAH, which will significantly enhance the travel experience for our customers. With five dedicated gates and a streamlined check-in process, this is a big step in ensuring faster, more convenient travel for the more than 500 United flights we operate daily from Houston. As we continue to grow and expand our services here, we’re proud to be part of an airport transformation that’s built with the traveler in mind,” said Phil Griffith, vice president of airport operations for United Airlines.