It all begins with a firm foundation, so William P. Hobby Airport’s Central Concourse is clearly “on solid ground.”
New flooring was installed on the concourse in December 2020. The team removed 90,000 square feet of carpet and replaced it with quartz tile and new carpet in the gate areas to add to the perennial 4-star airport’s flooring.
“With record-setting passengers numbers prior to the pandemic and those numbers now rising again, it is a challenge to keep the carpeting looking clean and in good appearance,” said Dawn Hoffman, Terminal Manager at Hobby. “In the case of the flooring on the Central Concourse, it was time for an upgrade.”
The almost two month-long project was performed by LMC Corporation who served as general contractors. The team worked around the clock to complete the project and did not impact the passengers' experience including concessions nor gate areas.
“This project was all about enhancing the customer experience,” Hoffman said. “We have been really pleased to receive comments stating that the new tile makes the concourse look bigger and brighter. The tile and the carpet help to create an attractive and comfortable atmosphere for all.”
There was a tremendous amount of collaboration and effort involved in the project moving so quickly to fruition. In addition to the work of the Terminal Management team, Hoffman expressed appreciation for the efforts of Infrastructure and various stakeholders.
Infrastructure project manager Roger Hebert concurred.
“The customer experience is the focus of the HAS team,” Hebert said. “The current obstacles we face due the current pandemic and general travel frustration is a heavy load we all are dealing with. The HAS team strives to provide an excellent travel experience from arrival to departure. Providing a fresh and clean travel experience combined with Houston's Texas hospitality strive to put smiles on our customers’ faces as were forge through this difficult time.”