—A Special Submission by Randall Corbin

When I arrived in Houston, I knew my time here would be short—just six months before the U.S. Navy would transfer me to my next assignment. I could have spent that time simply going through the motions of my daily routine, but I wanted something more. I wanted to serve my community in a meaningful way, to help others beyond my everyday duties. That’s how I found myself walking through George Bush Intercontinental Airport (IAH) doors as a Houston Airports Volunteer Ambassador.

From day one, I was welcomed with open arms. I was asked if I could meet the program’s requirement of 16 hours a month, and I said yes without hesitation. But I didn’t expect how quickly those hours would turn into 24, then 30, then more, simply because I loved being there. The experience was far more rewarding than I could have imagined.

As a Houston Airports Volunteer Ambassador, I had the privilege of assisting hundreds of travelers—some anxious, some excited, all navigating the vast terminals of Houston’s biggest airport. I greeted passengers from all over the world, each carrying their own stories, cultures and languages. It was a firsthand lesson in cultural diversity, patience and human connection. It was also a reminder of how a simple act of kindness—a warm greeting, a smile, a few helpful directions—can transform someone’s travel experience.

One day, while working the information booth at IAH Terminal A near Baggage Claim, I was juggling multiple questions, directing passengers and ensuring everyone got the help they needed. In the middle of the rush, a gentleman I had just assisted turned back to me and said, “Thanks, man. You are awesome.”

Those simple words stuck with me. It wasn’t just the appreciation—it was the reciprocating effect of helping others. I’ve completed countless duties in my military career, but there’s something special about going the extra mile for a stranger and feeling that appreciation in return. That moment didn’t just lift my mood—it stayed with me, making my whole week brighter.

This program is unlike any other volunteer effort I’ve participated in. There aren’t many opportunities to interact with such a diverse range of people and truly impact their journey. I’ve passed this experience along to my friends and would recommend it to anyone looking to serve their community in a meaningful, dynamic way.

Before I leave Houston, I want to express my deep gratitude to those who made this experience unforgettable. Ella Ghica, Manager of Outreach Initiatives and Volunteer Programs for Houston Airports and Gabriele McKown, a customer service supervisor for Houston Airports, made sure volunteers always felt valued, appreciated, and part of something bigger. My fellow volunteers inspired me with their dedication, and the staff at Houston Airports welcomed me as part of their airport family.

Although my time at Bush Airport was brief, the impact of this experience will stay with me for a lifetime.

My advice to anyone considering becoming a Houston Airports Volunteer Ambassador is simple: Say yes, sign up, and take the adventure. You’ll be amazed at the difference a single act of service can make—not just for others but also for yourself.