In its mission to offer a five-star experience to passengers, Houston Airports is dedicating more resources to enhancing the airport experience for all passengers and that includes travelers with disabilities.
One important project that passengers will see roll out over the next 12 months includes renovations to existing service animal relief areas as well as adding newly constructed service animal relief areas in select terminals at Houston Airports.
For easy access, each area will be located post-security and near passenger gate areas of both William P. Hobby and George Bush Intercontinental airports. Each service animal relief area will also be specially constructed for wheelchair accessibility. They will be open to all passengers traveling with animals on Houston Airports’ premises but were specially constructed with service animals and their handlers in mind.
Another important step to enhance the passenger experience for all was the hiring of a new American Disabilities Act, ADA/Section 504 Coordinator. Tambre Moten was named to the position and is charged with the responsibility of administering the HAS Airport Disability Compliance Program to assure all regulatory requirements are met and to make certain that travelers with disabilities have equal access to all airport services.
“I want to ensure that passengers with disabilities and passengers who require special assistance are provided a comfortable travel experience,” Moten said. “Houston Airports is committed to consistently promoting the Airport Disability Compliance Program and engaging employees so that they better understand the needs of passengers with disabilities. This will ensure inclusivity with regard to our facilities as well as when planning new services and amenities.”