Experience elevated comfort and cutting-edge design in IAH’s newly renovated Terminal A restroom, the first step in the $30 million commitment by Houston Airports to modernize its facilities across its terminals.
A renovated women's restroom near IAH Terminal A Gate A7. (swipe to view the "before" photo)
What the women's restroom near IAH Terminal A Gate A7 looked like before the renovation.
Houston Airports unveiled a newly renovated women’s restroom in Terminal A near Gate A7 at George Bush Intercontinental Airport (IAH), bringing an elevated level of comfort and style to travelers. Collaborating with contractors and the Houston Airports Maintenance Division, the renovation transformed the outdated restroom with state-of-the-art amenities, including smart sinks, floor-to-ceiling updates and sharp LED lighting that enhances both functionality and aesthetics.
“Our recent renovations reflect the rededication of Houston Airports to providing user-friendly amenities and safe, clean facilities with a world-class touch,” said Jim Szczesniak, Director of Aviation for Houston Airports. “These upgrades prove to passengers that Houston Airports remains committed to delivering the best possible experience while setting a new benchmark in comfort and convenience.”
Houston Airports is leveraging technology to measure the passenger experience in real time at both William P. Hobby Airport (HOU) and Bush Airport. Ipads strategically positioned at the exit of each restroom encourage guests to rate their restroom experience by tapping a “happy” or “sad” face on the iPad. Since reopening on October 18, the refreshed restroom has welcomed over 10,000 women and children. Compared to the previous restroom design, which held a 67% positivity rating, the updated restroom has soared to a 98.3% positivity rating, with survey participation nearly doubling.
“Our mission is to connect people, businesses, cultures and economies of the world to Houston, and we know that begins with a positive experience in our terminals,” said Sam Rea, Assistant Director of IAH Terminal A for Houston Airports. “Seeing the overwhelmingly positive survey results confirms these improvements align with our vision to become a five-star global air service gateway. Each upgrade, no matter how small, supports our commitment to exceptional customer service and ensures passengers feel cared for along every step of their airport journey.”
The recent renovation at the women’s restroom near Gate A8 in Terminal A stands out, as Houston Airports Maintenance took the lead in overseeing every stage of the project.
“Our team took the initiative to elevate the passenger experience, demonstrating the kind of care and attention that makes a real difference,” said Scott Hill, Chief Maintenance Officer for Houston Airports. “I am encouraged by their dedication to not only meet but exceed our standards for safety, cleanliness, and comfort.”
Houston Airports is just getting started. This restroom renovation marks the beginning of a $30 million initiative to transform restroom facilities across both Bush and Hobby airports. Earlier this month, Houston City Council gave the green light for Houston Airports to dedicate nearly $10 million to renovate more than a dozen restrooms across IAH Terminal A. Funding for Terminal D will be presented to Council in the coming weeks, with phased renovations moving forward at Hobby Airport.