The Houston Airport System is committed to providing an outstanding experience to travelers with disabilities. This page highlights accessibility related services and facility information that we hope is helpful to travel planning.
The new Access Houston Airports app prepares anyone, and especially families raising a child with a developmental disability, for your visit to the airport. Search "Access Houston Airports" to download for free!
HOU offers Aira subscribers free access to Aira services while traveling through this airport. For more information on Aira, visit www.aira.io
Accessible parking spaces are located on all levels at all airport-owned parking garages as well as at ecopark. Customers may call 1-281-233-1786 to inquire about accessible parking.
Airport restrooms are wheelchair accessible, and family restrooms that accommodate companion care are located throughout the airport.
The Transportation Security Administration has established TSA Cares to provide additional assistance during the security screening process to travelers with disabilities, medical conditions, and other special circumstances. Contact TSA Cares at least 72 hours prior to traveling with questions about screening policies and procedures and what to expect at the security checkpoint. Contact information and call-in hours for TSA Cares can be found here.
Service animals are welcome at the airport. Service animal relief areas can be found at the following locations:
- Level 1 near Ground Transportation Zone 4 and the Red Garage
- Level 2, near Gate 20
Wheelchair service is provided by airlines for passengers and should be requested when booking travel. Airline special assistance pages can be found for each airline here.
Comments or concerns regarding ADA and airport accessibility issues can be directed to the Houston Airport System ADA Coordinator Tambre Moten, by mail: Houston Airports, 16930 John F. Kennedy Blvd, Houston, TX 77032, via telephone: (281) 233-1352 or (832)317-4224, or via email: firstname.lastname@example.org.
Information about the Houston Airports ADA Policy and Grievance Procedure can be found here
Information about the City of Houston’s ADA Policy and Grievance Procedure can be found here