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Curb appeal: Houston Airports slashes traffic, streamlines Uber and Lyft pickups

For most travelers, the airport experience begins in a car, often in traffic, inching toward a terminal under stress and a deadline. In Houston, that narrative quietly changed this summer. Without the fanfare of a ribbon-cutting or a press conference, George Bush Intercontinental Airport (IAH) pulled off a rare feat in modern airport management: a 75% drop in curbside congestion from April to June when compared to the same time last year. It wasn’t magic. It was infrastructure. Houston Airports opened permanent Terminal E Departures and Arrivals curbs in late 2024.

IAH Terminal A Departures Curb Freshly painted columns and 4,500 square feet of anti-slip epoxy along the Departures Curb now welcome passengers to Terminal A, Bush Airport's oldest terminal. A vestibule with two rows of sliding glass doors insulates the Terminal A Ticketing Lobby and provides airport guests another layer of safety and protection.

IAH Terminal Vestibule

These subtle, smart improvements are not limited to Bush Airport. At William P. Hobby Airport (HOU), a new ride share pickup area within Zone 5 now gives Uber and Lyft passengers a more intuitive, shaded, organized space. The areas also feature comfortable benches.

HOU rideshare pickup

At the same time, Houston Airports completed the full rollout of a new cashless parking system at IAH’s A/B Garage, marking the final milestone in a system-wide upgrade across all Houston Airports parking facilities at IAH and HOU. The new system simplifies the parking experience with faster entry and exit and more digital payment options.

IAH Parking

The public noticed. In April, satisfaction with the A/B Garage hit a low of -20 as exit lanes were temporarily closed while the technology was installed. Two months later, in June, satisfaction rates jumped to +47, a 67-point upswing in traveler sentiment.

Behind the scenes, 36 new ecopark shuttles were deployed, and rental car shuttle operations were restructured to match peak passenger times.

RELATED | More rides, better experience: Upgrades to shuttle service and infrastructure at IAH

These changes reflect a larger philosophy for Houston Airports: that world-class infrastructure isn’t always shiny or loud. Sometimes it’s the paint on a column, the texture of the pavement or a sign that finally points to the right place.

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June 2025 Connections
This month’s edition of Connections captures the energy of summer travel with bold terminal activations for Beyoncé’s Cowboy Carter Tour, updates on FIFA World Cup planning, a Fourth of July outlook and big news on infrastructure upgrades, global air service anniversaries and what’s trending across IAH and HOU. Read how Houston Airports is making Connections ✈️
May 2025 Connections
Houston Airports geared up for a record-breaking summer with smart upgrades, new flights, improved traffic flow and continued preparations for 2026. From full-scale drills to Telly Awards and new retail openings, May showcased how Houston Airports is elevating the passenger experience while keeping the city connected to the world. Read how Houston Airports is making Connections. ✈️
April 2025 Connections
From a new sensory room at IAH to a Wings for All event at HOU, April showcased our commitment to inclusive travel. We marked big strides on the Terminal B Transformation Project, debuted new local dining at HOU and Houston Airports garnered global attention for its award-winning experience.
March 2025 Connections
Spring is in the air—and so is progress. This month, we’re spotlighting the results of our first major travel surge of 2025, how creative collaborations are turning heads with vibrant Art Cars, and how one high school student is making a difference as a Volunteer Ambassador.Plus, see how our team came together to create a personalized experience for a group of students with autism traveling internationally. Read how Houston Airports is making Connections. ✈️

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