Welcome toGeorge Bush Intercontinental Airport

For most travelers, airports represent movement—transitions, connections and anticipation. But for passengers with autism or other sensory-processing differences, the airport experience can feel overwhelming. That’s why Houston Airports is working year-round to create spaces that prioritize calm, clarity and compassion.Inside George Bush Intercontinental Airport (IAH), a quiet room is making a big impact. Just past security in Terminal A, the airport’s first-ever sensory room offers a peaceful, low-stimulation environment designed for neurodivergent travelers of all ages. Outfitted with tactile tools, soft lighting and comfortable seating, the space offers a safe moment of stillness before boarding. A second sensory room opened in Terminal D in 2024.Inclusion doesn’t stop there.In March, a group of students with autism traveling from Denver to London arrived at IAH for a layover. They were met by Houston Airports staff, guided to the sensory room—and surprised by Snickers, one of the airport system’s certified therapy dogs. The visit sparked smiles, laughter and a sense of calm when comfort mattered most. RELATED | This is how you turn a layover into a lifeline“Everything was so thoughtful,” said one teacher traveling with the group. “From the quiet space to the therapy dog visit—it felt like someone had planned this journey with our students in mind.”They had.All 1,300 Houston Airports employees have completed training through the Hidden Disabilities Sunflower Lanyard Program, an international initiative that helps staff recognize and assist travelers with non-visible disabilities. Passengers wearing the lanyard signal that they may need extra time, support—or simply patience. That awareness is now embedded across teams, from security checkpoints to concessions.Houston Airports leadership believes these efforts are about more than accommodation. They’re about dignity. About making sure every passenger feels seen, supported and welcome.Even therapy dogs like Snickers are part of the experience. Through regular visits, these four-legged ambassadors offer calm, joy and connection—reminding passengers they’re not alone, even in a crowded terminal.Autism Awareness Month is about more than symbolism. It’s about recognizing that autism exists on a broad spectrum—and that neurodiverse individuals experience the world and travel in different ways. By making air travel more inclusive, Houston Airports is helping remove barriers, reduce stress and make the journey better for everyone.LEARN MORE | Accessible travel at Bush AirportLEARN MORE | Accessible travel at Hobby Airport

Houston’s connectivity to Mexico just got stronger—and soccer fans are among the big winners.On April 3, Volaris inaugurated nonstop service between George Bush Intercontinental Airport (IAH) and General Mariano Escobedo International Airport (MTY) in Monterrey, Mexico, expanding its international offerings from Houston’s largest airport. The new route marks a milestone not only for the airline but also for travelers across the region who are seeking more competitive, convenient options to key destinations in Mexico.The new flight launches more than a year before Houston and Monterrey host the 2026 FIFA World Cup. With the addition of this route, Houston now offers nonstop service to all North American host cities for the tournament, including destinations in the United States, Mexico and Canada.“This is a big win for our passengers—and for soccer fans planning their World Cup journeys,” said Kelly Woodward, chief operating officer for Houston Airports. “The new Monterrey route not only expands options for travelers—it reinforces Houston’s role as a global hub where access, opportunity and community all connect. With Volaris increasing its presence here, we’re proud to offer more flights, more convenience and more ways to experience the world.”Volaris will operate twice-daily service to MTY from IAH, growing its commitment to the Houston market. Since launching service at Bush Airport in 2015, the airline has steadily expanded its network. It currently offers seven weekly flights to Mexico City, seven to Guadalajara and four weekly flights to San Salvador, El Salvador through its affiliate Volaris El Salvador.The Monterrey route is only the beginning of this year’s growth. Volaris also announced two additional routes to Mexico launching July 5, 2025: three-times-weekly service to Morelia and San Luis Potosí.Houston has long been a leader in connectivity to Mexico. Since 2014, passenger traffic between the two has grown by nearly 75% with 5.1 million travelers flying between Houston and Mexico in 2024. Houston Airports offers nonstop flights to 24 Mexican destinations. With these additions, Volaris now serves four of Houston’s top eight international markets, offering travelers more choice and price flexibility while fostering cross-border travel for families, businesses and leisure alike.During a morning celebration at the newly expanded Terminal D, Woodward was among the Houston Airports employees who welcomed the inaugural flight with a ribbon-cutting ceremony alongside Volaris representatives, the Consulate General of Mexico and members of Houston First.“Whether you’re traveling for fútbol or family, we’re committed to making Houston the easiest choice,” Woodward said.

Every Friday morning, high school senior David Burca steps into George Bush Intercontinental Airport with one mission: to help.“My name is David Burca, and I’m a Volunteer Ambassador at George Bush Intercontinental Airport,” David said. “I started this journey in October 2024, and it’s been one of the most rewarding experiences of my life.”David is a senior at Guy M. Sconzo Early College High School, where students are encouraged to serve their communities through the Sconzo Service-Learning Program. Each Friday, students volunteer at hospitals, schools, and nature preserves in the Humble and Kingwood areas.David chose the airport.“I’ve always loved airports,” he said. “There’s just something about the energy when you’re traveling or picking up family. I visited the Houston Airports website, Fly2Houston.com and learned about the Volunteer Ambassador program. I decided to reach out.”He contacted Ella Ghica, manager of outreach initiatives and volunteer programs for Houston Airports. She introduced him to the program, gave him a tour of the terminal, and helped him start his service at the busy Terminal A information booth.RELATED | Learn how to volunteer at Houston's airports“Fridays are hectic—but I love that,” David said. “The airport is always moving. There’s always something to learn. Every week, I leave knowing something new.”David volunteers from 9 a.m. to 1 p.m., assisting passengers with directions, answering questions, and helping ease travel stress.“There have been moments when people didn’t speak English or were in a rush or frustrated,” he said. “But I just listen, stay calm, and do what I can to help. Seeing someone smile after I’ve helped them—it’s the best part of the day.”David credits much of his growth to the mentors he met through the program.“Mr. Jim G., Mr. Ciro R., Ms. Pat Y., Mr. Rick—thank you for everything,” he said. “You’ve shared your knowledge, your time, and your love for the passengers. I admire all of you so much.”David will continue volunteering through the end of the school year before heading to Texas A&M University in the fall.“I’m grateful to Houston Airports for this opportunity,” he said. “Being a Volunteer Ambassador has taught me about patience, communication and customer service. But more than that, it’s taught me to see people—to really look up and notice the people around me.”And his message to anyone considering the program?“Go for it,” David said. “You’ll be joining something really special.”